INNOVATIVE DIGITAL FEEDBACK SYSTEM
In this age of global competition, service and customer loyalty have become the top priority for any business. Whether in the service sector or manufacturing sector, there are number of options available to a customer. In order to attract him the first time, advertizing and other publicity channels are put to work. However, if a business wants a customer to return for his repeat purchase, constant improvement in service and product quality based on the feedback received by the customer forms an essential part of the business strategy.
The other side of increased customer base is that the expectations of the customers vary significantly according to the geography, demography, buying pattern and habits etc. A sustained service improvement requires significant effort over time and involves reliable feedback mechanism, quick response time in terms of possible reasons of dissatisfaction and appropriate training to the employees interacting with the customers.
Feedo is an ultra-modern way to obtain customer feedback right at the point of sale. Whether a business is a shopping mall, a hotel, a restaurant or an airline, it can benefit from Feedo, which is an economical, convenient, reliable and accurate way to understand the customers feelings home his/her experience at the business premises.
- REAL TIME FEEDBACK
- USER FRIENDLY
- INNOVATIVE AND INTERESTING
- POINT OF SALES,LOBBY,HANDHELD
- ANALYTICS – EXPORT TO BI
- OFFLINE MODE
- DISSATISFACTION ALERTS
BENEFITS OF FEEDO OVER TRADITIONAL FEEDBACK MECHANISM
Feedback is the proactive method of understanding customer satisfaction. Traditional feedback process is based on paper forms, emails which includes manual interventions. Traditional feedback process is complicated, time consuming, difficult to analyse the feedback, take corrective actions and make improvements. Overall Traditional feedback is uncomfortable, ineffective customer experience not only for the customers but also for enterprises. Therefore Traditional Feedback mechanism needs transformation to something digital,innovative,exciting and interesting.
Feedo on the contrary not only inspires the customers to give their feedback but also addresses the issues or concerns. These feedbacks are directly sent to right person real time to act immediately. Feedback data is stored on Feedo Cloud which eases the storage. Feedo analytics will also help to compare customer satisfaction index by country, regions, business units and different sections. Feedo simplified management dashboards, reports are accessible anytime, anywhere irrespective of where the feedo tablets current physical locations. The differentiator factor of Feedo is it makes feedback process and customer experience real time,exciting, interesting not only for end users but also for enterprises.
|Feature||Paper Based Feedback||Feedo|
|Innovative and Interesting||χ||✓|
|Attractive – Inspires for proactive feedback||χ||✓|
|Instant and User friendly||χ||✓|
|Time saving for End user and Enterprises||χ||✓|
|24×7 Customer Satisfaction Index measure||χ||✓|
|Compare customer satisfaction by Country, Region, Business units, Sections||χ||✓|
|Real Time Reports, Dashboards||χ||✓|
|Remote Reporting for Management||χ||✓|
|Feedback,Customer Satisfaction Analytics||χ||✓|
|Real Time Dissatisfaction Alerts||χ||✓|
|Branding and Product Promotion||χ||✓|